Website Terms of Use

1. Introduction

Welcome to the website of ILA-Connect Limited at www.ila-connect.co.uk (the “Website”). These Website Terms of Use (“Terms”) govern your access to and use of our Website. Please read them carefully.

By continuing to use our Website, you confirm that you accept these Terms and agree to comply with them. If you do not agree with any part of these Terms, please do not use our Website.

ILA-Connect Limited is a company registered in England and Wales under company number 11500074, with its registered office at:

130 Aztec West, Park Avenue
Almondsbury, Bristol
BS32 4UB
United Kingdom

This Website is provided for informational purposes and to facilitate the coordination of Independent Legal Advice (ILA) appointments between clients and independent solicitors. ILA-Connect Limited is not a law firm and does not provide legal advice. Legal services are provided solely by qualified, SRA-regulated third-party solicitors introduced through our platform.

Please also read our Privacy Policy and Booking Terms of Use which govern the use of personal data and the legal appointment process.

2. Acceptable Use Policy

You agree to use our Website only for lawful purposes. You must not use the Website:

  • In any way that breaches applicable local, national or international law or regulation.
  • To transmit or upload viruses, malware, or harmful material.
  • To interfere with, damage, or disrupt our Website or any related networks.
  • To scrape, harvest, or systematically extract data for commercial use.
  • To post defamatory, obscene, or otherwise offensive content (should any user submission functionality exist).
  • To impersonate others or provide false information.

We reserve the right to suspend or terminate access to the Website if you breach these Terms or misuse the Website.

3. Intellectual Property Rights

All materials on this Website, including but not limited to text, graphics, logos, designs, layout, videos, and downloadable resources, are the intellectual property of ILA-Connect Limited or its licensors and are protected by copyright, trade mark, and other applicable intellectual property laws.

You may:

  • View and print content for personal use only;
  • Share links to pages publicly available on the Website (without framing them or misrepresenting the source).

You may not:

  • Reproduce, distribute, or commercially exploit any Website content without our prior written permission;
  • Modify or create derivative works based on Website content;
  • Use our name, logo, or trade marks without authorisation.

Any misuse of our intellectual property may result in legal action.

4. No Legal Advice or Solicitor-Client Relationship

ILA-Connect Limited is not a law firm and does not provide legal advice.

Any general information made available on our Website (including FAQs, guides, or explanations) is provided for informational purposes only. It does not constitute legal advice and should not be relied upon as such.

We act as a facilitator only, introducing clients to external solicitors who are qualified and regulated to provide ILA. Legal advice is provided exclusively by those solicitors, with whom you will have a direct solicitor-client relationship.

ILA-Connect Limited is not a party to that legal relationship, and is not responsible for the content, quality, or outcome of any legal advice you receive.

5. Third-Party Links and Resources

This Website may contain links to third-party websites or services (e.g. regulatory bodies, solicitors, document platforms, or payment processors). These links are provided for your convenience only.

We do not control or endorse third-party content or services and are not responsible for their content, availability, or accuracy. You use them at your own risk and subject to their own terms and privacy policies.

We are not liable for any loss or damage that may arise from your use of any third-party site linked from our Website.

6. Booking Platform and Online Tools

We may use secure, third-party tools for:

  • Booking and scheduling appointments;
  • Client onboarding and secure document uploads;
  • Digital communications or messaging;
  • Data storage and cloud-based administration.

These tools are used strictly to facilitate the services offered via the Website. By using this Website, you acknowledge that such tools may be involved in your interaction with us and that your data may be processed through those systems in accordance with our Privacy Policy.

All legal advice, however, remains the responsibility of the external solicitor and not the platform or technology providers used to support the booking or onboarding process.

7. Disclaimer of Warranties

We aim to keep the Website accurate and up to date but provide it “as is” and “as available”. To the fullest extent permitted by law, we make no representations or warranties, express or implied, including:

  • That the Website will be available without interruption or error;
  • That content is current, complete, or error-free;
  • That the Website is secure or free of viruses or malware.

You are responsible for configuring your own IT, devices, and security software to access the Website safely.

8. Limitation of Liability

To the fullest extent permitted by law, ILA-Connect Limited excludes all liability arising from your use of this Website or reliance on its content.

In particular, we are not liable for:

  • Any direct or indirect loss, including business loss, data loss, financial loss, or consequential damage;
  • Any reliance placed on general legal information found on the Website;
  • The conduct, advice, or omissions of any solicitor you engage via our services;
  • Any issues arising from third-party tools, portals, or websites linked through our platform.

If, notwithstanding the above, we are found liable to you for any matter related to your use of the Website, our total liability will be limited to £100, except in cases of death or personal injury caused by our negligence, fraud, or other liability which cannot legally be excluded.

9. Indemnity

You agree to indemnify and hold harmless ILA-Connect Limited, its officers, staff, contractors, and agents against any claims, losses, damages, liabilities, and legal fees arising from:

  • Your breach of these Terms;
  • Any misuse of the Website;
  •  Any claim that your use of the Website infringes another’s rights.

This indemnity survives termination of these Terms or your use of the Website.

10. Termination of Use

We reserve the right to suspend or terminate your access to the Website at our sole discretion, without prior notice, if you breach these Terms, misuse the Website, or if necessary for security or maintenance reasons.

Provisions which by their nature survive termination shall continue in force (e.g. intellectual property, limitation of liability, indemnity).

11. Changes to These Terms

We may revise these Terms of Use at any time. The most current version will always be available on this page and will include a “last updated” date.

By continuing to use the Website after any updates, you agree to the amended Terms. If you do not agree, you must stop using the Website.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales will have exclusive jurisdiction over any disputes or claims relating to these Terms or the Website. If you are a consumer in Scotland or Northern Ireland, you may bring proceedings in your local courts.

13. Contact Information

If you have any questions about these Website Terms of Use, please contact us:

ILA-Connect Limited
130 Aztec West, Park Avenue
Almondsbury, Bristol
BS32 4UB
United Kingdom
Email: contact@ila-connect.co.uk
Phone: 0333 300 1879